Customer Success Engineer Job Opportunity at RippleHire (SQL Required)
RippleHire, an award-winning recruiting technology platform, is inviting applications for the role of Customer Success Engineer. Recognized under the prestigious NASSCOM Emerge50 – Enterprise Category, RippleHire is a “Made in India, Made for the World” product company that builds human-centric and delightful recruitment solutions.
This opportunity is ideal for graduates and early-career professionals who are passionate about technology, customer success, problem solving, and data analysis using SQL.
About RippleHire
RippleHire is a leading recruitment automation platform that helps organizations simplify hiring, enhance candidate experience, and empower recruiters with intelligent tools.
With over 500,000+ users across 25 countries, RippleHire has successfully positioned itself as a global SaaS company delivering enterprise-grade recruiting solutions. The company focuses on making recruiting effortless, human, and engaging.
Working at RippleHire means being part of a fast-growing, innovation-driven environment where technology meets real-world business impact.
Position Details: Customer Success Engineer
- Role: Customer Success Engineer
- Qualification: Graduate (Any discipline)
- Experience: 0 – 4 years (Freshers can apply)
- Location: Mumbai / Bangalore
- Notice Period: Candidates who can join within 30 days
Key Job Responsibilities
As a Customer Success Engineer at RippleHire, you will act as a bridge between customers, technical teams, and business stakeholders. Your primary responsibility is to ensure customer satisfaction through effective issue resolution and proactive support.
Customer Relationship & Ownership
- Develop a strong “trusted advisor” relationship with customers and stakeholders
- Take complete ownership of customer cases from issue reporting to resolution
- Respond to customer queries with empathy, urgency, and accuracy
Technical Support & Issue Resolution
- Analyze root causes of reported issues and implement effective solutions
- Identify high-severity or blocking issues and escalate appropriately
- Drive technical escalation calls with clients before routing to L2/Engineering teams
- Provide creative workarounds and innovative resolutions when required
Data Analysis & Documentation
- Analyze trends to detect functional gaps, bugs, and performance issues
- Document customer defect reports clearly and accurately
- Build troubleshooting guides and process documentation for the knowledge base
Cross-Functional Collaboration
- Work closely with Engineering, Product, QA, and Customer Success teams
- Support UAT environment setup and testing
- Drive SLA-based resolution and continuous process improvement
Must-Have Technical Skills
RippleHire is looking for candidates with a strong technical foundation and analytical mindset. The following skills are essential:
- SQL: Hands-on experience executing basic to moderately complex SQL queries (mandatory)
- API Debugging: Ability to test and debug APIs using Postman (desirable)
- Integration Analysis: Identify integration issues and provide first-level analysis
- Ticketing Tools: Familiarity with support or ticketing systems is a plus
Soft Skills & Professional Competencies
- Excellent verbal and written communication skills
- Strong analytical and problem-solving mindset
- Customer-first attitude with empathy and ownership
- Ability to work in fast-paced, high-impact environments
- Team player with cross-functional collaboration skills
Knowledge of Microsoft Excel and PowerPoint is desirable, especially for reporting, analysis, and customer communication.
Who Should Apply?
This role is perfect for:
- Fresh graduates looking to start a career in Customer Success or SaaS support
- Professionals with 0–4 years of experience in technical support or customer success
- SQL-savvy candidates who enjoy problem solving and customer interaction
- Individuals seeking opportunities in Mumbai or Bangalore tech ecosystems
Why Join RippleHire?
RippleHire offers a unique opportunity to work with a global product company that values innovation, customer experience, and employee growth.
- Work on a globally used SaaS product
- Exposure to enterprise customers and real-world business problems
- Strong learning curve in SQL, APIs, and customer success engineering
- Collaborative and growth-oriented work culture
Final Thoughts
If you are passionate about technology, customer success, and problem solving, the Customer Success Engineer role at RippleHire is an excellent career opportunity. With strong SQL skills, communication abilities, and a customer-centric mindset, you can build a rewarding career in the fast-growing SaaS ecosystem.
Apply early if you can join within 30 days and are open to working in Mumbai or Bangalore.
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